Our products may be returned for store credit within 30 days of original purchase. Custom cut fabric is not eligible for returns. Products must be in new condition and unopened. Shipping for return of the items will be at the expense of the purchaser. Items on sale or clearance are not eligible for return. To start a return, email us at info@creativenotionsquiltshop.com.
We recommend reviewing your order as soon as it arrives.
Damaged Goods:
Some of our products are susceptible to damage. In the event you receive a damage product we will replace it where available after proof of a claim being filed with the carrier. Once verified, a new product or a product of equal value will be sent at no charge.
Missing or Lost Packages:
Once a product leaves our facility, it is in the hands of the carrier. If your package is lost, misdelivered, or stolen, it is up to the purchaser to file a claim with the carrier. We will assist on providing all pertinent information including but not limited to, tracking information, value of items, verified address and relevant dates.